Many call, email and text messaging related business tasks can be automated. Incoming call can be automatically answered and routed to the appropriate department. Frequently asked questions (FAQs) can be answered by a interactive voice response system. Appointment reminders can be sent as automated phone messages. Phone calls can automatically follow you to your current land-line or mobile phone location. Even text messages from customers can be answered and responded to automatically while saving the information in a portal for your later retrieval.